Frequently Asked Questions
Everything you need to know about shopping with DeadAir.
How long does shipping normally take?
Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take 10-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all DeadAir products come with a 12-month limited warranty that covers manufacturing defects and hardware failures under normal use conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package in real-time.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to import duties and taxes upon arrival.